Customer Care

Customer Care Support

Thank you for choosing Shepherd Communication and Security. Our team of professionally-trained technicians, engineers and operators are here 24/7 to ensure your safety. Please don’t hesitate to contact these specific departments with your questions, concerns or issues.

Customer Care

Shepherd Communication & Security's Customer Care Department is your primary contact for questions about your home and business security systems.

Call: 1-833-GO-SHPRD

(1-833-46-74773)

Online Request Form

Service Request

To schedule service, programming and repair work, please contact the Shepherd Communication & Security Service Department.

Call: 1-833-GO-SHPRD

(1-833-46-74773)

Online Request Form

Insurance Certifcate

We would be happy to generate a monitoring insurance certificate for your insurance company.

When you call, please have your password ready.

Call: 1-833-GO-SHPRD

(1-833-46-74773)

Online Request Form

Commercial Fire Alarm and Inspections

Call: 1-833-GO-SHPRD

(1-833-46-74773)

Online Request Form

Update Account

Shepherd Communication & Security's Data Entry Agents can assist you in updating your call list or emergency contact list. When you call, please have your password ready.

Call: 1-833-GO-SHPRD

(1-833-46-74773)

Online Request Form